![]() I thought that if there is a problem with the drive, they most likely know it already. The drive worked just fine on a USB 2.0 port, albeit at the expense of speed of course. For the record I have an AsRock G41MH/USB3 motherboard that has a Fresco Logic FL1000 USB 3.0 controller, which provides a single USB 3.0 port. However, within minutes of use under Windows 7 (64-bit), the drive started to disconnect and reconnect randomly making it almost impossible to use. I recently bought a WD My Passport 1TB USB 3.0 Portable hard drive, which had an awesome price tag attached for the space it provides. Please, leave a comment if the firmware works for you with some information of your configuration, a lot of people come here in search for a solution! What is the USB 3.0 controller drivers you are using? Did you downgrade to those I suggest in my post here? Read the release notes and perform the relevant update. ![]() Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively. ![]() UPDATE : WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). (d) Please take a moment and thank therealone for obtaining and posting this fix!!Īttention: If the registry fix does not fix it for you, read and follow the rollback instructions to an older driver. This registry fix only inserts a key used by the FL driver to disable the U1/U2 power states I think, but you are using this at your own risk. Insert the fix into your registry, by double clicking it on windows. ![]() (c) Download, decompress the Fresco Logic registry fix. I obtained mine from the FL support web page. (b) Download and install the latest FL USB3 drivers. (a) Upgrade the firmware of your WD Passport via the Firmware Updater. Therefore I find their poor support disproportional to the problems their bugs have caused to unsuspecting users. I must also note that I have emailed Fresco Logic support twice at the beginning of 2014, asking them for information, a fix or comment, but they have not replied, or chose to ignore my email. Note that my drive still disconnected a couple of times, however only when the computer it was attached to was left for hours unattended and certainly not while in use. I have installed it along with the latest Fresco Logic USB3 drivers v3.5.106.0, which seems to work quite well. ![]() I have mirrored it here, in case the original file disappears. UPDATE : therealone, a user over at WDC Forums has posted a registry fix that Fresco Logic sent him. ![]()
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